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Cake day: July 23rd, 2023

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  • If every request is an emergency that needs to immediately interrupt everything else, then your throughput is drastically reduced. The extra cognitive load that comes from the interrupts also affects throughput. If you constantly have to watch DMs/channels/email for work that might pull you away from your existing work, you’re not hitting a deep work state.

    Unless your role is intentionally interrupt-driven requests, it’s much better to drop items in a queue to be processed regularly. The tighter the deadlines, the more important moving from interrupt-driven to queue-driven is. The last 30+ years of workflow research coupled with neuroscience have really highlighted the efficacy of queues.