As Elon Musk likes to do whenever disaster hits somewhere in the world, Hurricane Helene was another opportunity to show off his generosity and make himself part of the news. This time, Musk made headlines with a promise that SpaceX Starlink would be free for 30 days to help in places where fiber and cellular infrastructure might have been knocked offline. More than 200 people have been identified as dead in the disaster.
But the catch is that it’s really not free at all. It really looks like not much more than a glorified new-customer promotion.
For one, anyone interested in taking up the offer still has to pay approximately $400 for the dish itself (including shipping and tax) and they’re getting automatically rolled into a $120 per-month contract when the free month ends.
Company offers free service in natural disaster areas.
Internet villifies company for offering free service but not giving away $400 in free hardware to every person as well.
Internet wonders why most companies don’t do anything.
Free stuff!
Well, not free, $400.
Why are you not grateful?
You know those free streaming service trials where you hand them your credit card info, and they give 30 days to forget to cancel it? It’s like that, but with an essential communications service instead of entertainment, 800% the price, advertised to disadvantaged/temporarily-impoverished families, and asking for 5 months worth of commitments in an upfront hardware cost.
So, yeah—excuse me for thinking Elon Musk is a shitbag profiting off of others’ misfortune while cosplaying as a philanthropist. You know what would be a quarter the price and likely achieve the same thing? Waiting a week and paying AT&T $90 for 100 GB of prepaid data and using my phone as a hotspot.
Do you think any of the people in need of free internet right now just had that $400 hardware hanging around already? Otherwise I don’t think the ‘free’ part matters much.
No, but expecting a company to provide $400 in free equipment is also ridiculous. They’re offering free service, which is what they said they were, they never claimed anything more.
But the anti-Musk circlejerk doesn’t care about anything other than complaining about anything related to him, so this response is 100% expected.
If they were providing free hardware as well you all would just complain about something else instead.
Tell me, do you prefer the taste of musks balls fresh out of the shower, or do you like them marinated for a few days?
It’s not ridiculous at all. Just like their “free” service, which is only free if you cancel the contract, it can be “free” hardware as long as you return it.
In fact, that’s how it generally works with ISPs and the modem they provide you with when you sign up for their service.
Your Cable/DSL modem isn’t a $400 piece of equipment, and probably sold at a loss at this point given the tech is still new. At best those ISP modems are worth maybe $100, and that’s the marked up purchase price.
Even then, the ISPs never give it to you for free, they charge you a monthly rental fee for it unless you bring your own.
So what? If they don’t give it back, they owe $400.
Bullshit. Neither the local ISP I am using now nor shitty Spectrum when I had it charged me a dime. When we switched to the local ISP, Spectrum just wanted it back. The local ISP has a hell of a lot less money than any company Musk owns, and yet they can somehow handle giving out their equipment to tens of thousands of customers for free until they are returned.
And yet companies like Comcast charge $5+ per month to rent their shitty modem, and will even charge customers who never had a rental modem at all. Your area isn’t indicative of the entire country.
Spectrum literally serves the entire country.
If Spectrum can do it, so can Musk.
I’m just astounded you are defending marketing this deceptive.
“Free as long as you don’t count the $400 initial cost and also you will be forced to pay $120 a month if you forget to go through all the hoops we will force you to go through in order to cancel in 30 days” is not the charitable donation you seem to think it is.
I never claimed it was a charitable donation.
I’m not defending anything. The “marketing” is not deceptive. Starlink said they would provide free service… And that’s what they’re doing.
Everyone else is assuming that would include other shit like free hardware that Starlink never claimed and has never offered free previously. There is absolutely zero reason to expect free hardware here, yet that seems to be what you all are expecting for some reason.
SpaceX isn’t selling the dishes at a loss anymore. That was a a generation or 2 ago. I don’t know if they make a profit or they’ve just met costs though.
1a. Company quietly signs you up for a recurring 120 dollar monthly fee when you are too otherwise distracted to notice.
Ah, a man-made climate change disaster. Another perfect opportunity for me, the wealthiest person and major contributor to emissions, to advertise. Free* internet, everyone!