Not in IT, but in software dev and I have some of the same issues dealing with support calls. I usually start off with “I’m sure you’ve tried some of this, so sorry in advance but can you… <insert super basic troubleshooting shit here>”. Seems to always get them to humor me and try doing things like restarting the computer and/or software.
And don’t feel offended if they ask if you’ve plugged it in, that’s a really common problem even with people who claim to have rebooted their computer. For some reason, people like to make arriving at a solution harder, maybe they just want some companionship, idk.
We never believe you. We use to, but thirty of your coworkers lied to us about trying the troubleshooting problems so we don’t believe anyone anymore
Not in IT, but in software dev and I have some of the same issues dealing with support calls. I usually start off with “I’m sure you’ve tried some of this, so sorry in advance but can you… <insert super basic troubleshooting shit here>”. Seems to always get them to humor me and try doing things like restarting the computer and/or software.
Yup.
And don’t feel offended if they ask if you’ve plugged it in, that’s a really common problem even with people who claim to have rebooted their computer. For some reason, people like to make arriving at a solution harder, maybe they just want some companionship, idk.