DxK@lemmy.world to Programmer Humor@programming.dev · 4 months agoNo common rubei.ibb.coimagemessage-square191fedilinkarrow-up11.33K
arrow-up11.33KimageNo common rubei.ibb.coDxK@lemmy.world to Programmer Humor@programming.dev · 4 months agomessage-square191fedilink
minus-squareSmallwater@lemmy.worldlinkfedilinkarrow-up29·4 months agoMy wife’s standing at her company’s IT dept skyrocketed during COVID lockdowns. Why? Because we were both working from home, and aside from helping her with basic troubleshooting, I also helped her formulate her tickets better. Turns out, tech support folks like it when a ticket has concise info, instead of “screen broke”.
minus-squaredisgrunty@lemmy.worldcakelinkfedilinkarrow-up16·4 months agoAs a former IT help desk person, I can confirm that we do in fact love it when people give us good info. People who write screen broke shouldn’t be working with technology more advanced than a shovel
minus-squareDokPsy@infosec.publinkfedilinkarrow-up5·4 months ago“please call so and so, they’re having issues with their browser” Call the user, they are out for the day. Leave message to call back Either never hear back or the issue was not browser related Either way, tell the original ticket creator to have the person having the issue call us if they want prompt service
minus-squareEntropywins@lemmy.worldlinkfedilinkarrow-up8·4 months agoMy God the amount of times I have to pull the frickin issue out of people…
minus-squareOokami38@sh.itjust.workslinkfedilinkarrow-up7·4 months agoIt’s the same as going to a mechanic and saying “my car doesn’t work!” No shit? That’s usually why people come here. Wanna be more specific?
My wife’s standing at her company’s IT dept skyrocketed during COVID lockdowns.
Why? Because we were both working from home, and aside from helping her with basic troubleshooting, I also helped her formulate her tickets better.
Turns out, tech support folks like it when a ticket has concise info, instead of “screen broke”.
As a former IT help desk person, I can confirm that we do in fact love it when people give us good info. People who write screen broke shouldn’t be working with technology more advanced than a shovel
“please call so and so, they’re having issues with their browser”
Call the user, they are out for the day. Leave message to call back
Either never hear back or the issue was not browser related
Either way, tell the original ticket creator to have the person having the issue call us if they want prompt service
My God the amount of times I have to pull the frickin issue out of people…
It doesn’t work.
It’s the same as going to a mechanic and saying “my car doesn’t work!” No shit? That’s usually why people come here. Wanna be more specific?