Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.

  • bleistift2@sopuli.xyz
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    4 months ago

    I’m not saying WalMart wouldn’t do this on purpose (because I have never interacted with them), I can tell you as a software developer that’s it’s entirely possible for a single functionality of an app to malfunction while everything else works.

    Never attribute to malice that which is adequately explained by stupidity.

    https://en.wikipedia.org/wiki/Hanlon’s_razor

  • yesman@lemmy.world
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    8 months ago

    Been using WM pickup service since the start of the pandemic. I’ve a browser that flushes cookies, so I have to sign in every time I order. They demand 2FA, but I discovered if I had $20 or $30 of groceries in my cart before I signed in, all of a sudden a password was enough.

    Also the quality has gone down steadily the whole time I’ve used them. Dented cans, old eggs and wilted produce. It’s gotten to the point where I don’t buy anything fresh from them unless I can’t get it elsewhere.