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Hard disagree. Retail workers have it bad enough and the situation has to have been absolutely awful for this guy to actually get arrested instead of coddled by management.
I’m not defending the guy but this is a good reason why it is generally against protocol to confront shoplifters. Just let your employer collect the evidence and handle it their way.
Confronting shoplifters is stupid. Why risk your safety for a corporation that won’t risk anything for you? Especially when they’re worth billions of dollars and you’re making minimum wage. Is it really worth your life to save some faceless corporation two dollars? That’s not even getting into the fact that people who are stealing food are probably starving and desperate.