Peace be with you, Proton Community, 🌹

I was trying to find out which search engine Lumo uses in the background. To do this, I used the official contact form here: https://proton.me/support/contact?topic=lumo.

Unfortunately, I later realized that the official site lists “protonmail.zendesk”, not “protonme.zendesk”. The domain “protonme.zendesk” looks suspicious, and many sites online report it as a phishing attempt.

I have already taken security precautions on my end, but I want to be absolutely sure before I report this domain as malicious. Has anyone else seen this? Please let me know if you think this is phishing. And i hope you can answer my question about the search engine 😁

Thanks for the help.

UPDATE 30.06.2026: The domain is real! I checked it with a new account and another Wi-Fi connection. It’s not a “phishing attack”, so I am happy.

But Kagi makes me nervous. I only just found out that they uses Google. So I don’t understand why the Proton support team said “There is no Google connection”. Maybe Kagi doesn’t use Google anymore. I don’t know. Whatever.

Thanks to everyone who wrote back, and sorry if I wasted your time. But I didn’t want to publish false information on my website about Lumo’s web search. Thanks again.

And by the way, Lumo just got an update where it can generate images.

  • AuroraShine@lemmy.mlOPEnglish
    3·
    2 months ago

    Thanks for writing back.

    I know that. The real subdomain according to Proton is: [email protected].

    But the email they sent to me was with ‘protonme’ instead of ‘protonmail’. I’m confused because of that.

    • nublug@piefed.blahaj.zoneEnglish
      3·
      2 months ago

      i’ve had protonmail email for 5+ years or so and they added protonme a few years ago around the time they added drive and other services. protonmail will still work indefinitely but new accts get protonme instead of protonmail since the change, and i think even older accts can use protonme if they want but i haven’t bothered. nothing sus about it, no need to worry.

      • AuroraShine@lemmy.mlOPEnglish
        2·
        2 months ago

        Hi, thank you for writing. I hope so. I use proton.me too, and at first I thought the same thing. I really hope you are right and I am wrong, because I like the answers. But on the official website, the subdomain support@protonme.zendesk.com is not on the list. Its all about that. But I hope you are right.

        • Jayb151@lemmy.worldEnglish
          1·
          2 months ago

          Ah yeah my bad, I read this quickly yesterday. I started with proton when they were pretty new. As such, I believe t have a protonmail and proton.me account as well. I wouldn’t be too concerned as most others have said. Be well!