Clinton’s highest approval ratings were always when she wasn’t interacting with the general public. She had a unique kind of anti-charisma; an ability to come off as an out-of-touch patrician whenever she tried to ‘connect’ with normal people. By contrast, in her role as an apparatchik, she enjoyed high approval ratings because she wasn’t expected to court the public and was able to simply project an air of professionalism, which the electorate generally sees positively.