• Martin@feddit.nu
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    3 months ago

    While I agree that increasing consumer debt is a problem, I think Klarna provides a valuable service for online shopping.

    I can get my goods delivered and inspect them before paying anything. If the goods are not as stated (or don’t arrive at all) I just dispute it and then it is Klarnas problem, I haven’t risked anything of my own money. If I had paid up front, I would have to try to get my money back. It’s almost always harder to get money back than to dispute and refuse to pay.

    Some regulations are welcome, but I don’t see BNPL as a bad concept in itself.

    • EtherWhack@lemmy.world
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      3 months ago

      Klarna is permanently on my do not trust list, as what I experienced told me they can’t manage their system correctly. And for someone who can put a derogatory mark on your credit, I’m not risking it.

      (Bear in mind when I got the first email, just to be safe, I paid off the remaining balance the Friday of that week.)

      I figured they caught and corrected it, so no harm, no foul.

      When I tried using them at the end of the month however, (I think for upgrading my comp) they rejected my finance request. I wasn’t sure, but I had my suspicions it was due to their fuck-up as I only used them once.

      3 weeks later, they sent this.

    • no banana@lemmy.world
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      3 months ago

      It’s the people they’re counting on not paying after the BNPL period is over that need more protection. That’s where the trap is, and where these actors make their money.

    • catloaf@lemm.ee
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      3 months ago

      You can already do all that with a credit card, and your bank is more likely to side with you. Why not just use that? There’s several decades more regulation on credit cards, too.

      • Martin@feddit.nu
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        3 months ago

        Mostly convenience, the Klarna app is miles ahead of what my bank offers.

      • Murvel@lemm.ee
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        3 months ago

        That’s not even true. Oftentimes, the debit card transaction is completed long before the product arrives…

          • Murvel@lemm.ee
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            3 months ago

            Debit cards are defacto standard in the EU, far fewer uses credit cards.