• P1nkman@lemmy.world
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      4 hours ago

      I worked in support for a company that had 20.000 employees back in 2013. We were 150 people handling calls and tickets, and there was an average of 30-40k calls/tickets a month.

      10% was resolved by restarting. How many man hours is not wasted because they haven’t restarted? It baffled me when I saw the actual numbers.