Honestly, as someone who has held similar customer-facing positions when he was younger: it’s interactions like these that keep you going. It’s even better when it’s a government agency, because they’re not trying to turn a profit so they’re not going to bend over backwards to make a rich person happy.
The best is when people like this demand to speak to a superior, and then the superior comes over and says the exact same shit the employee just did.
It’s also pretty great to be the superior and just stand there telling them No and not elaborating any more because it has already been explained to them.
Honestly, as someone who has held similar customer-facing positions when he was younger: it’s interactions like these that keep you going. It’s even better when it’s a government agency, because they’re not trying to turn a profit so they’re not going to bend over backwards to make a rich person happy.
The best is when people like this demand to speak to a superior, and then the superior comes over and says the exact same shit the employee just did.
It’s also pretty great to be the superior and just stand there telling them No and not elaborating any more because it has already been explained to them.