You might already be trying this, but whenever I encounter IVR systems I don’t want to deal with I just repeatedly cycle through the following words:
- Agent
- Human
- Operator
Usually at least one of those is treated as a trigger to forward to a normal queue. Then I usually get to deal with a human forced to do their best robot impression and strictly follow a workflow and response script.
I was hoping there was some law (or at least fear of a lawsuit) that kept that functionality around for accessibility reasons. I suppose with the PSTN phasing out the last of the analog bits they don’t even worry about rotary phones anymore. Would still be nice to have the “Shibboleet” functionality…